Frequently Asked Questions:
Below are the questions we're asked most...
Questions about our apps:
Well, yes and no...
They won't cost you anything to buy, but they will will cost you a little bit of your time. Although, once installed on your device they could save you some time... :)
Yes you can, but there are some rare occasions when the app may not be running in 'real' time (if you have lost signal, for example) so it may book a car that isn't available. If that happens we'll spot the problem when we receive the booking and contact you to let you know.
Yes you can, but if you are booking a car for an airport run we would prefer you to use our online form. This will ensure we have all the correct details to collect you on time and at the correct terminal. We'll contact you soon after your booking to confirm.
Yep! Simply pay with your chosen credit/debit card and we'll take care of the rest for you.
The app can calculate the cost of your journey and show you before you pay.
The app will be able to show you where your nearest car is and you'll be able to track it when it's on its way to you.
If your question isn't answered above please contact us.
Questions about our cars:
Yes! It is illegal to operate a private car without it being registered as a 'Private Hire Vehicle' with the local council. All our cars will display their registration (or taxi 'Plate') on the front and rear of the car.
Absolutely! We WANT to know when our cars aren't up to scratch!.
Please use our online complaint form to let us know!
Indeed they are! We also own a garage workshop and regularly check over all of our cars to ensure they're safe. It is a condition of our licensing!
Yes! If you need a bigger car, like an estate car, just let us know. We'll do our very best to help you get what you need.
Yes we do. :) Just let us know when you book and we'll make sure you get what you need.
No you don't. Taxis and private hire vehicles are exempt from the child seat law, but a minor MUST still wear a seatbelt.
If your question isn't answered above please contact us.
Questions about our drivers:
Yes! It is illegal to operate a Private Hire Vehicle without holding a PHV license, or 'Badge'. All our drivers must display their badge in plain view in their vehicle.
Absolutely! We WANT to know when our drivers aren't up to scratch!.
Please use our online complaint form to let us know!
Indeed they are! It is a condition of local licensing that all PHV drivers be regularly CRB checked!
Yes! You can always request a female driver if it would make you feel more comfortable.
If your question isn't answered above please contact us.
Any other questions:
If your question isn't answered above please contact us.